What Our Clients Have Said

Our success is 100% dependent on creating value for our clients.

Clients in Their Own Words

Below is what past clients have said about us.  Read our case studies to learn why.

 

“…He is a good man and I listen to what he has to say.”
In addition to his ability to see, understand and prioritize productization opportunities in current services offerings, he has a keen eye for market-facing opportunities. Timothy identified several strategic acquisitions for my group at HNC and I ended up closing on two of them which enabled us to take a division that was losing $4 million on $9 million of revenue, and bring it to $35 million revenue and about $5 million of operating profit. He is a good man and I listen to what he has to say. Tony Patterson
President of HNC Software

“Our managers commented this was one of the most powerful business training experiences over their career.”
More than you might expect. We engaged The Gendreau Group (Timothy and Susan) to help us through the development of our newly merged organization’s vision, to include; identification of our market and customer’s problem statement, our opportunity statement, solution statement and ultimately our vision. In short, what we will be taking to market and to the rest of the organization. In the process, like a fine wine sommelier, Timothy identified the unique personalities and fine characteristics of each of our managers. Now each member understands the unique value they bring to the team. As important, Timothy’s personality skills enables him to message distinctly to each team member. He has developed this fine art and understands his audience and the individuals rapidly. Susan kept us in theme and on key, like a trained and precise opera singer. We not only crafted our story, but built out our management TEAM in the process. Our managers commented this was one of the most powerful business training experiences over their career. All much more than I expected. Tom Bang
CEO BlueStep and BridgeGate International

“A BIG THANK YOU! … always I appreciate how you ground me.”
A BIG THANK YOU! I really appreciated the time together and you helped my thought processes immensely… Timothy – as always I appreciate how you ground me. Geoff Cairns
CEO NFC Data

“Thank you for the time and effort you spent on us as a company and on me personally. …last week was difficult, but life changing.”
Thank you for the time and effort you spent on us as a company and on me personally. I have to admit, last week was somewhat difficult, but life changing. I realize that now, I am even more conscious of my interactions with not only co-workers, but also my family, which simply creates a more positive environment all around me. Billy Waldrop
The Accelerator, BridgeGate International

“Your contributions are making us better business people and our ideas are more likely to come to a positive result for your help.”
I wanted to thank both of you for another successful and productive session and for your great contributions. I really appreciate both the work time and the more informal dinner times with you. Your contributions are making us better business people and our ideas are more likely to come to a positive result for your help. Bob Matthews
CEO MediSync

“Your help was, once again, beneficial to our team and helps us to organize and improve the venture that we have undertaken.”
I wanted to thank you. Your help was, once again, beneficial to our team and helps us to organize and improve the venture that we have undertaken.I hope you enjoy your weekend and look forward to more work together. Be well. Robert E Matthews
President & CEO of MediSync

“…we are changing how and what we sell to them. That’s a hugely important component of the vision and strategy TGG has been helping us craft.”
I’ve been very impressed with how TGG has helped us land our vision and be a change agent for how we communicate our value and how our customers think about us. The idea that “technology is table stakes,” as Timothy puts it, was a ground breaking perspective for our Customer Advisory Board. That shift in perspective is helping us change how we see ourselves and also how our customers see themselves. By examining where and how Hospitality and Travel firms actually create competitive advantage – not just use technologies in their operations – we are changing how and what we sell to them. That’s a hugely important component of the vision and strategy TGG has been helping us craft. Geoff Cairns
Global Hospitality Managing Director for the Microsoft Corporation

“Results achieved…were overwhelming.”
The results Timothy Gendreau achieved were overwhelming. I have nothing but high regard for Timothy and the work that he produced for the company. I also consider him a friend. John D. Griffith
Regional Vice President
AirTouch
(now Verizon Wireless)

“…helped us improve our product…”
“Your in-depth knowledge and insight of the credit industry has certainly helped us improve our product. Your reputation within the industry and your expertise has brought about positive changes from the Public Utility Commissions across several states. Reebok may have Michael Jordan, but Bell Atlantic has Timothy Gendreau.” Robert W. Bolen
General Manager
Bell Atlantic Business Systems
(now Verizon)

“…enabled us to grow business sales significantly.”
“Timothy doesn’t put patches on process problems. He fixes them properly and quickly. Timothy helped MultipleZones implement new business processes and repaired others that were impeding revenue growth. In addition to a new credit approval, process for commercial accounts actually enabled us to grow business sales significantly. Timothy also stepped and assumed some of the duties of our CTO to help us get through a particularly challenging holiday season. “ John DeFeo
President/CEO and Vice-Chairman
MultipleZones, Inc.
(now “The Zones”)

“… excellent business strategist.”
“Timothy is an excellent business strategist. I have been impressed with his ability to identify the key issues facing an organization and recommend novel strategies to address them. He played a critical role in helping launch HNC Software’s successful Telecommunications Fraud Division.” Todd Gutschow
Co-Founder
HNC Software
(acquired by Fair Isaac, Corp)

“They know how to … drive for results …”
Susan and Timothy make a great team…very complementary, tenacious, and committed. They know how to structure projects, assimilate complex corporate cultures, focus to motivate the people and drive for results even in very difficult international situations. It was a pleasure working with them on some of Bechtel’s venture investments, particularly in Germany. Eric R. Helthall
Chief Strategist,
Strategic Infrastructure Group
Bechtel Systems & Infrastructure, Inc. (Previously: Managing Director, Bechtel Enterprises Holdings Limited)

“TGG helped our executive team better understand what we need to do to maximize our revenues and company valuation.”
“TGG does not waste time or mince words. When I took over as CEO of Awarepoint, I hired TGG because I needed results quickly. For us, they did the in-depth market research we needed to better understand our markets and where we fit. More importantly, TGG helped our executive team better understand what we need to do to maximize our revenues and company valuation. The quality of their contributions has been greatly appreciated.” Jason Howe
CEO
Awarepoint

“… did what he said he would do. …rare in business today!”
“Timothy came to CMS as a corporate officer to build a new start-up business based on his concept to build a shared utility database to predict non-payment and fraud. He was able to get his peer’s approval as well as a multi-million dollar funding commitment from CCN (Now Experian). He did what he said he would do. That is rare in business today! Preston Hopper
Sr. VP and Chief Accounting Officer
CMS Energy

“…exceeded my expectations.”
The project work performed by The Gendreau Groupexceeded my expectations. Pulling together billing formats from three divergent companies was no small feat. Timothy’s creativity and “take no prisoners” attitude allowed us to launch new offerings in several new MSAs. James Kieffer
Vice President of Customer Services
Nextel

“…you exceeded my expectations, and those of our CEO.”
We found the research, analysis, and strategic recommendations provided by The Gendreau Group to be
Outstanding. I must candidly say you exceeded my expectations, and those of our CEO.
Eric Lazo
Director of Business Develeopment
Ryzex

“You did it! …$30 million in reductions….”
Timothy – You did it! You hit $30 million in reductions for our net bad debt. You have helped HPS and US WEST prepare for the future. Linda Malloy
Sr. Vice President, Customer Services
US WEST Communications (now QWEST)

“…surprised us with their thoroughness and their commitment…”
“Timothy and his partner surprised us with their thoroughness and their commitment to helping us address challenges, identify opportunities, and actually initiate conversations with potential business partners. We are grateful for their efforts.” Robb M. Murdock
President/CEO
Luxor Technologies, Inc.

“We’ve been working on upgrading our … capabilities. I owe a lot of the idea to Timothy.”
“We’ve been working on upgrading our design capabilities. We can do design work for Olea clients and non-Olea clients, and we have worked out a royalty system to cover the cost system for design. We are even doing a bit of work for our competition. 2007 should be interesting for us. I owe a lot of the idea to Timothy. Thanks for the push.” Frank Olea
Vice President
Olea Designs and Self-Service Kiosks

“…results-oriented … strategic …exceptional negotiation skills…”
“Timothy Gendreau has worked with me in two different organizations. He is a results-oriented manager and a very strategic thinker. His negotiating skills are exceptional, particularly in the area of alliances and the disposition of troubled assets. In one difficult turnaround situation, Timothy negotiated the termination of various liabilities totaling tens of millions of dollars for less than 15 cents on the dollar.” J. Anthony Patterson
Previously: CEO Mindport; President
HNC Software Telecom Solutions

“…we are now a leader in the patient portal field for healthcare.”
“Working with Timothy Gendreau was a great learning experience. He helped us recognize the importance of doing one thing well, and not trying to be all things to all people. As a result of some tough words and actions of The Gendreau Group, we are now a leader in the patient portal field for healthcare. We plan to work with Timothy again as we evolve and grow our business.” Martin Pellinat
President and CEO of VisionTree Software

“…unique insights and… actionable, smart business advice.”
“I’ve been impressed by Timothy’s unique insights and ability to quickly provide actionable, smart business advice to senior managers and those they work for or with. I also respect his commitment to helping young entrepreneurs through his work with SDSIC.” Tom Siegel
Managing Director
Shepherd Ventures

“…one of the best …does not waste time.”
“Timothy Gendreau is one of the best consultants in the field. He is very sharp and very direct. He does not waste time.” Bob Slapin
Executive Director
Software San Diego

“…negotiation work … was remarkable.”
“Timothy was instrumental in designing new credit acceptance procedures, and he negotiated a software development contract, which will allow automation of credit acceptance for new customers. His negotiation work … was remarkable.” Ronald L. Slyter
Chief Counsel
US WEST Communications/Qwest

“…world-class… They get results.”
“I’ve hired Timothy many times over the years to tackle tough problems in organizations I’ve led in both US and Europe. He and his partner are world-class consultants. Timothy has phenomenal business and management insight, and Susan is one of the best at market research, strategy formation, and revenue analysis. They have also assisted me in establishing best of class process management in two of my companies.They get results, which are easily measurable! Without question, I would hire them again.” John Stachowiak
CEO, Star21 Networks GmbH
(Previously: CFO US West NewVector, Inc., CFO First Virtual Holdings, Inc., Senior Partner Incepta Ventures LLC)

“…especially good at looking beyond the constraints…”
“Timothy takes a very comprehensive approach to his engagements. He develops a thorough understanding of his clients, and then brings his experience and insight to assess how they can better exploit existing markets, enter new markets, enhance valuations, and discipline their business practices. He is especially good at looking beyond the self-imposed constraints that might have limited clients’ past revenue growth or profitability. He is extremely dedicated and loyal, and brings his extensive network to every engagement .” John D. Tishler, Esq., Partner, Corporate Practice Group, Sheppard, Mullin, Richter & Hampton LLP

“…delivers innovative strategic thinking and outstanding results.”
“During my consulting career, I’ve advised a broad range of companies, from high-tech start-ups to some of the world’s most successful firms (Microsoft, Citibank, AT&T). …most strategy consultants (and most companies’ in-house strategy staff) lack the operational experience to deliver a strategy that is not only logically and analytically correct, but is actually executable by the client. Timothy has both the insight and the experience to deliver strategies that reflect the client’s staffing and core competencies. Susan Wayo is the perfect teammate – she combines first class research skills with true marketing savvy. Together, they are a dynamic and skillful team that delivers innovative strategic thinking and outstanding results.” Curtis Weaver
ICS Consulting

“……but as Timothy has said many times, it’s not technologies that will get hotel guests coming back over and over – it’s what they can do with those technologies that counts.”
“Microsoft has the greatest opportunity now to change an industry vertical market as well as how Microsoft is perceived in that market. TGG was able to tie together all my ideas… documenting our insanity, helping us bring order to our chaos. Timothy has a different way of looking at things, but that’s exactly what we needed. We’re a technology company, so, yeah, we tend to focus on technology. But we can’t just sell technologies. The Hospitality industry is very competitive, but as Timothy has said many times, it’s not technologies that will get hotel guests coming back over and over – it’s what they can do with those technologies that counts. I’m more valuable when I can help our customers solve problems that really matter, and focus on new initiatives that will help differentiate themselves in the market. By constantly bringing the conversation back to what matters to the guest or traveler, TGG is helping us change how we are seen by customers and partners. ” Bill Frizzell
Global Hospitality & Travel/Tourism CTO,
Worldwide Hospitality Industry, Microsoft Corporation

“…helped us increase the value of our business …”
“Timothy has helped us increase the value of our businessby tackling tough business and organizational challenges and opening doors to new business opportunities. At Apunix, we are grateful for everything The Gendreau Group has done for us.” Dr. Peter Berens
Founder and President
Apunix Computer Services

“We are now confident …”
We are now confident we can handle the over-whelming interest in, and tremendous growth of our product through our first holiday season. Michael Wolfe
Vice President of Operations
AeroGrow International, Inc.

“…created a competitive advantage for Sprint PCS…”
Timothy has created a competitive advantage for Sprint PCS in the marketplace. Sprint PCS now sets the standard for how we view Customer Touch Points. Terry Yu
VP New Product Development
Sprint PCS

“…reshape our organization to better meet the demands of our rapidly changing marketplace.”
Timothy and Susan are an unbeatable pair – complementing each others’ strengths to provide the perfect combination of gut instinct and tried-and-true approaches. Together, they provided us with the support and discipline necessary to reshape our organization to better meet the demands of our rapidly changing marketplace. Christy White
Principal and Owner
Cogent Research, LLC

“…9.5 out of 10.”
The research and strategy TGG provided to our team really set the tone for our 2012 initiatives. I’d give it a 9.5 out of 10. Valerie Fritz
Vice President, Marketing
TeleTracking

“I learned a lot and really enjoyed the process…”
“Thanks again for all your work and encouragement. I learned a lot and enjoyed the process a great deal. You and Susan are really a great team and very helpful.” Doreen Quinn
Chief Executive Officer
New Haven Youth and Family Services